STATIONARY SOFA GROUP

Upholstered living room groups comprised of stationary sofas or sectionals and accompanying loveseats and chairs (referred to as stationary sofa groups) feature a "LIMITED LIFETIME" warranty to the FRAME against manufacturing defects. Repairs to the frame will be done at the factory as long as parts are available.

Stationary sofa groups also feature a three (3) year warranty from date of manufacture on the SEAM SEPARATION, FOAM, PADDING and SINUOUS WIRE SPRINGS. This same warranty applies to products featuring webbed seat support systems. Stationary sofa groups feature a five (5) year warranty from the date of manufacture on encased spring foam cushions.

Variations in finish colors are to be expected due to the different species of wood and wood grains used in construction of the furniture and these variations are not considered manufacturing defects.

SLEEPER MECHANISM & MATTRESS

SLEEPER MECHANISMS and MATTRESSES feature a one (1) year warranty from date of purchase, NOT to exceed eighteen (18) months from the date of manufacture, with no allowance for labor or installation.

FABRIC/COVER

KUPER LANE products feature a one (1) year warranty from the date of purchase, NOT to exceed eighteen (18) months from the date of manufacture, for seam slippage and/or separation. Surface wear due to use or abuse is not warranted. Our cover suppliers recommend NO type of protective coating be applied to any fabric or other cover material used on any KUPER LANE furniture and any protective coating used will void this warranty. Flattening of the nap, pilling, shedding, balling, snagging, matting and shading are all common characteristics of some fabrics and are not considered defects in material or workmanship. Leather covers commonly exhibit characteristics of nicks, scratches, wrinkles, variations in shade and tone and other natural features that are not considered defects. Due to constant change in cover styles and colors, we do not guarantee the availability of specific patterns or colors.

CONSUMER ADVISORY

Children should not be allowed to play on or operate moving chairs without adult supervision. Moving components of motion mechanisms and chairs can cause injury. Please keep all extremities away from moving parts.

Ottomans/footstools are not designed for use as seating devices. Sitting on a stationary or moving ottoman/footstool could cause the ottoman to tip over or break.

Caution should be used when entering or exiting any chair equipped with a swivel, gliding or rocking base; abrupt movement or uneven distribution of weight can cause the chair to tip or the occupant to lose balance. For chairs with detachable bases, follow the enclosed base assembly instructions to ensure the stability and safe operation of the chair. An improperly installed base could cause the chair to tip over.

KUPER LANE is not liable for injuries or damages resulting from misuse of any product or damage to the electrical components.

Keep upholstered furniture away from flames, lit cigarettes, and other sources of ignition. Be careful when smoking. Immediately remove any glowing embers or lit cigarettes which fall onto the furniture. Smoldering materials may cause upholstered furniture to combust.

WARRANTY INFORMATION

KUPER LANE strives to stand behind any of our furniture found to have defects in material or workmanship. Because we do not have control over the product or its usage after shipment, we provide a limited warranty to the original retail consumer for the stated warranty term as described in this language.

LIMITATIONS AND EXCLUSIONS

This limited warranty is valid only to the original retail buyer of the furniture. It applies only to furniture intended for normal household and home office use and not in commercial installations. This warranty is also limited by the availability of parts.

Excluded from this limited warranty are defects and damage resulting from abuse, neglect, exposure to extreme temperatures or humidity, alterations, unauthorized repair, or accidents including burns, cuts, scratches, tear, scuffs, watermarks, indentations or pet damage. Expected changes from normal wear, use and aging are also not covered by this limited warranty, including softening or flattening of cushions, foams and fibers in conformity to the shape of the user. Products featuring blown polyester fiber and polyester pad cushioning are designed to maximize seating comfort and conform to the shape of the user and will develop a casual, conditioned look and feel which is not considered a manufacturing defect. For uniform wear and long life avoid sitting off center to the edge of the seat for extended periods of time. Sitting off center in the unit for extended periods of time may cause the seat to lean to that side and wear caused by this type of use is not considered a manufacturing defect.

Some products feature a “LIMITED LIFETIME” warranty to one or more components. The term “LIMITED” means the warranty does NOT cover misuse and normal wear as described in the proceeding paragraph. The term “LIFETIME” means the normal useful life of the product.

Unless otherwise stated, shipping costs to and from the factory associated with warranty claims is the responsibility of the consumer after one (1) year from date of purchase not to exceed eighteen (18) months from the date of manufacture.

This limited warranty applies only to the product in its original fabric. Damage caused by the use of detergents, abrasives or other harsh cleaning agents is also not covered.

KUPER LANE will not be liable for any consequential or incidental damages, including any loss, expense, or damage other than to the furniture itself that may result from a defect in the furniture. Some states do not allow the exclusion or limitation of consequential and incidental damages, so the above limitation or exclusion may not apply to you.

KUPER LANE makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed. Some states do not allow an exclusion or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

This warranty gives you specific legal rights and you may also have other rights that vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of KUPER LANE’ responsibilities.

Presentation of Warranty Claims

Warranty claims should be referred to the retail furniture dealer from whom the product was originally purchased. No warranty service will be performed without the thirteen-digit ID number, model number and fabric number. This information is located on the product ID tag attached to the frame of the unit.

Warranty repairs are handled through replacement of defective parts, returning the unit to the factory for repair, returning the unit for credit, or replacing the unit entirely. A KUPER LANE Customer Service Representative will make a determination at the time of a claim as to which method would be most effective.

Dealers are expected to provide service and support to the products they sell. A reasonable amount of touchup and deluxing is the dealer’s responsibility. At no time will KUPER LANE make an allowance for inspection, pick up, packing or freight charges. Any in-home inspection fees or transportation of the product to and from the dealer for repair are not the responsibility of KUPER LANE. If a defective item is unable to be returned to the original retailer for warranty work it will be the responsibility of the end-user to cover all transportation cost to and from a local KUPER LANE dealer. Allowance for work performed to correct defects in material or workmanship must be authorized in advance and in writing by a KUPER LANE Customer Service Representative. Under no circumstances will KUPER LANE accept charge backs from dealers which do not have prior written authorization from the KUPER LANE home office.

To protect the health and welfare of our employees, KUPER LANE will decline to make repairs on any unit deemed unsanitary or a possible health hazard.